Booking conditions and cancellation conditions
Please note that your booking will only be valid after receipt of a booking confirmation and the deposit amount. Inquiries to the hotel are non-binding and do not constitute a fixed booking.
Down payment conditions:
We ask you to pay 30% of the total amount of your arrangement within 10 days of receiving the booking confirmation so that a binding reservation can be guaranteed.
Our bank connection:
AT29 2040 4038 0114 2512
You will not incur any cancellation fees up to one month before arrival!
28 to 22 days before arrival we would charge 20% of the invoice amount
21 to 15 days 30%
14 to 7 days 45%
6 days to 1 day 90%
at no show 100%
Also this applies to your booking:
• Cancellation free of charge up to the day of arrival in the event of border closure or entry ban to Austria / the Zell am See Kaprun region or exit ban from the home community
• Free cancellation in the event of a travel warning from the responsible ministry for the Zell am See / Kaprun region.
• Money-back guarantee: Should the above cases occur, the deposits will be refunded unbureaucratically within 7 days.