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Booking conditions and cancellation conditions

Please note that your booking will only be valid after receipt of a booking confirmation and the deposit amount. Inquiries to the hotel are non-binding and do not constitute a fixed booking.

Down payment conditions:
We ask you to pay 30% of the total amount of your arrangement within 10 days of receiving the booking confirmation so that a binding reservation can be guaranteed.

Our bank connection:

Salzburger Sparkasse
AT29 2040 4038 0114 2512

Special cancellation conditions for arrivals until 30th September 2021 (Corona)

Bookings for a period up to 30.09.21 can be made up to 3 days before arrival can be canceled free of charge without giving a reason.

Cancellation conditions for arrivals from 1st October 2021

You will not incur any cancellation fees up to one month before arrival!

28 to 22 days before arrival we would charge 20% of the invoice amount

21 to 15 days         30%

14 to 7 days         45%

6 days to 1 day     90%

at no show         100%


Also from October 1st, 2020 the following applies to your booking:

Cancellation free of charge up to the day of arrival in the event of border closure or entry ban to Austria / the Zell am See Kaprun region or exit ban from the home community

Free cancellation in the event of a travel warning from the responsible ministry for the Zell am See / Kaprun region.

Money-back guarantee: Should the above cases occur, the deposits will be refunded unbureaucratically within 7 days.